Using the Delete not connecting computers task The history and logs created before the re-installation will be lost afterward. The only solution is to manually remove the not connecting computer from the Web Console. Such a situation is the result of incorrect agent removal procedure. This situation is not handled by the Questions dialog window. One is connecting to ESET PROTECT Cloud and the other one is not. If an ESET Management Agent is uninstalled (but computer is not removed from Web Console) on the client machine and installed again, there are two same computers in the Web Console. Future hardware modifications will be reported again.Ĭlick Resolve to submit the selected option. Use this option after the hardware of the client computer is changed. Select to renew the hardware fingerprint of the device. Machines with disabled hardware detection are not suitable for the VDI scenarios in ESET PROTECT Cloud. Re-deployment of the Agent does not restore the disabled HW detection. If you disable the hardware detection, both Agent and Server store this setting.
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